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Customer Service Representative in York, PA at Multi-Color U.S.

Date Posted: 7/5/2018

Job Snapshot

Job Description

Global Industry Leader in Pressure-Sensitive Labels is seeking experienced Customer Service Professional at our York, PA location! 

If you're ready for the next step in your customer service career, possess optimal client service skills, tact and diplomacy as well as the desire to make the best better, we need to have a conversation. 

WHY JOIN Multi-Color Corporation?

Multi-Color Corporation is a growth-company offering the latest in flexographic print technologies. We believe that people are our greatest asset and one of our most important competitive advantages. That’s why we recruit only highly motivated and focused individuals.

Our associates operate creatively within a framework of shared values and business goals. We believe our associates are at the very heart of our success. Our associates are involved in company and community initiatives and lead teams of focus groups to carry out those initiatives. The voice of our associates is heard loud and clear.

Want to learn more about us, our technologies and our successful operations? Check us out at www.mcclabel.com or search “Multi-Color” on Facebook to get an insider’s view of our plant culture.

Now that you know a bit about us, let’s get to know you. If you share our vision and believe that you could contribute to the success of our organization, we look forward to hearing from you!

Primary Responsibilities

  • Safety: Champion all aspects of personal and plant safety and housekeeping.
  • Customer Relationship: Consistently communicate to every customer that they are valued, and their satisfaction is vital to our organization. Use intimate knowledge of the customer’s business to be proactive in meeting the needs of the customer. Delight the customer beyond their expectations.
  • Financial: Provide input into the annual plant sales budget and monthly forecast. Assure customer billings are accurate. Coordinate A/R process with sales and accounting to ensure timely payments from customers. Assure consolidation of shipping information, including cost management.
  • Customer Intimacy: Build trusting, communicative and indispensable relationships with customer. Understand customer’s perspective. Know customer’s business and challenges to predicatively anticipate their needs.
  • Process: Perform and coordinate order entry process and systems, including but not limited to, engraving, job jackets, production estimates, work and shipping instructions in accordance with company standards and specifications.
  • Internal Customer Service: Proactively compile, analyze, and communicate pertinent information and data, such as historical, forecast, and trends.
  • Culture: Model a customer focused culture for the organization.
  • Capacity Rationalization: Provide detailed information to aid in capacity analysis of new and existing business; working with scheduling, sales, and corporate business optimization functions to meet fluctuating customer demands.
  • Complaint Resolution: Document and coordinate customer complaints and concerns, following the complaint through to resolution and disposition. Communicate and bring to closure with sales, plant, and customer.
  • Continuous Improvement: Suggest ways to improve processes and system workflows.
  • Teamwork: Build strong relationships with all members of the organization and contribute to the goals and objectives of other functional areas.
  • Values: Model the corporate values and principles.

We are an EOE and Drug-Free workplace.

Job Requirements

Experience: Previous customer service experience required. Customer service in the printing industry strongly preferred.

Education: High School Diploma or equivalent required. Bachelor's degree preferred.

Computer Skills: Demonstrate the ability to be proficient in Microsoft Office Suite or the equivalent.  Must be an extreme Excel user with the  ability to learn business information systems.

Reasoning Ability: Utilize customer and production information resulting in rational, logical, fact-driven problem solving.

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