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Customer Service Representative (Wine & Spirits Label Printing) in Napa, CA at Multi-Color U.S.

Date Posted: 6/1/2018

Job Snapshot

Job Description

CUSTOMER SERVICE REPRESENTATIVE SUMMARY Develop strong relationships, work-order accuracy with both internal and external customers as it pertains to quality, cost and timely delivery.

 

RESPONSIBILITIES

 

  • Build the plant relationship with new and existing customers, working with the Customer Service Manager and Sales Executive to ensure all aspects of service to the customer, such as schedule, quality of product, on-time delivery, and service recovery issues are resolved to achieve business results.
  • Perform and coordinate order entry process and systems, including but not limited to, artwork, proofs, job jackets, order acknowledgements, RFQ’s, and work/shipping instructions and customer specific requirements.
  • Full understanding of the Company work flow and production processes throughout the business

 

  • Team player with the ability to balance the needs of both the customer and Collotype to help facilitate a win-win scenario

 

  • Strong communication skills allowing CSR to provide accurate information to both external and internal customers

 

  • Focused attention to detail to ensure accuracy throughout the process, from original SNAP through to final delivery

 

 

  • Negotiate with both external and internal customers while maintaining a long-term view on fortifying the relationships with both groups

Job Requirements

SKILLS/QUALIFICATIONS

  • Printing industry experience is preferred but not necessary

 

  • Proficient with MS Office products

 

  • Technical Understanding, Building Relationships, People Skills, Data Entry Skills, Customer Focus, Professionalism, strong attention to detail, and excellent interpersonal skills

 

  • Self-starter with strong organizational and planning skills

 

  • Ability to multi-task and work in a fast-paced environment

 

  • Possess a professional demeanor and strong work ethic, act with discretion, be resourceful and able to maintain confidentiality

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