Customer Service Rep   IN   Napa, CA   AT   Multi-Color U.S.

Date Posted: 6/23/2020

Job Snapshot

Job Description

Multi-Color is one of the largest and most awarded label companies in the world, servicing segments such as Home & Personal Care, Food & Beverage, Wine & Spirits and Consumer Durables. A true global leader, our state-of-the-art facilities operate in over 26 countries.  
 

Our 10,000+ employees are guided by our core values: Integrity, Passion, Creativity, Perseverance and Achievement. These values constantly guide our interactions and decision making at Multi-Color!
 

Join us today! 


Department:Services



Position:Customer Service Representative



Reports to:Customer Service Lead



Classification:Salaried




CUSTOMER SERVICE REPRESENTATIVE SUMMARY
Develop strong relationships, work-order accuracy with both internal and external customers as it pertains to quality, cost and timely delivery.



RESPONSIBILITIES



  • Build the plant relationship with new and existing customers, working with the Customer Service Manager and Sales Executive to ensure all aspects of service to the customer, such as schedule, quality of product, on-time delivery, and service recovery issues are resolved to achieve business results.

  • Perform and coordinate order entry process and systems, including but not limited to, artwork, proofs, job jackets, order acknowledgements, RFQ’s, and work/shipping instructions and customer specific requirements.


  • Full understanding of the Company work flow and production processes throughout the business



  • Team player with the ability to balance the needs of both the customer and Collotype to help facilitate a win-win scenario



  • Strong communication skills allowing CSR to provide accurate information to both external and internal customers



  • Focused attention to detail to ensure accuracy throughout the process, from original SNAP through to final delivery




  • Negotiate with both external and internal customers while maintaining a long-term view on fortifying the relationships with both groups













SKILLS/QUALIFICATIONS


  • Printing industry experience is preferred but not necessary



  • Proficient with MS Office products



  • Technical Understanding, Building Relationships, People Skills, Data Entry Skills, Customer Focus, Professionalism, strong attention to detail, and excellent interpersonal skills



  • Self-starter with strong organizational and planning skills



  • Ability to multi-task and work in a fast-paced environment



  • Possess a professional demeanor and strong work ethic, act with discretion, be resourceful and able to maintain confidentiality


If you need special assistance or an accommodation in applying, please contact our Human Resources Department at recruiting@mcclabel.com.  

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or  applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).



Other details

  • Pay Type Salary

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